PrepCrest

Refund & Cancellation Policy

Last updated: 5 October 2026

This policy explains how to cancel a PrepCrest plan and when you get your money back. It applies to plans bought on prepcrest.in and in the PrepCrest Android app, and follows the EazeByte Refund & Cancellation Policy. Plans and prices are set out in our Terms of Use.

1. Cancelling a plan

You can cancel at any time. Cancelling stops the next renewal. It does not end the period you have already paid for: you keep full access until it expires, and you are not charged again. The 3-day pass never renews, so there is nothing to cancel.

• Bought in the app from Google Play — Google Play manages the subscription. In the Play Store app, open your profile › Payments & subscriptions › Subscriptions › PrepCrest › Cancel subscription, or use Manage on Google Play in PrepCrest's Settings. We cannot cancel a Google Play subscription for you.
• Bought on prepcrest.in, or in the app installed from prepcrest.in — paid through Razorpay. Open Settings on prepcrest.in or in the app and choose Cancel autopay, or email support@eazebyte.com from your registered email and we will cancel it for you the same working day.

The free trial costs nothing and needs no payment details, so it never needs cancelling.

2. When we refund

We refund in full, without argument, where:

• you were charged twice for the same period, or charged after cancelling;
• PrepCrest was materially unavailable for a sustained period within a billing cycle and we could not restore it;
• you cancel a new monthly or yearly plan within 7 days of its first payment and have made no substantial use of it;
• we are required to refund you by law.

3. When we do not

We do not refund the unused part of a period when you cancel part-way through it — you keep access to the end instead. Renewals that were charged before you cancelled, and a 3-day pass once it has opened, are not refunded except under section 2.

We would rather say this plainly than bury it. If you think your circumstances are an exception, write to us — we read every one.

4. How to ask for a refund

Email support@eazebyte.com from the email or phone number registered on your account, with:

• the date and amount of the payment;
• its reference — the Razorpay payment ID on your receipt (it starts pay_), or for Google Play the order number on Google's email receipt (it starts GPA.);
• why you are asking.

For a Google Play purchase you can also ask Google directly, through Google Play's refund request; Google decides those under its own refund policy.

5. How refunds are paid

• Refunds go back to the original payment method — the same card, UPI account, bank or Google Play payment method. We do not refund to a different card, account or person.
• Razorpay payments: once approved, we initiate the refund within 5 working days. Razorpay and your bank then usually take 5 to 10 working days to post it.
• Google Play payments: refunds are issued through Google Play and reach you on Google's timeline, usually within a few working days.
• A refunded plan closes when the refund is issued, because the payment that opened it has been returned.

6. Problems and disputes

If something is wrong with a payment, please come to us before raising a chargeback with your bank — it is almost always faster. Our Grievance Officer is Manmohan Yadav, EazeByte Technologies Private Limited, Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram (Haryana) 122001, support@eazebyte.com, +91 8708133055. We acknowledge within 1 working day and aim to resolve within 15 days.